Apparel Refund/Exchange Policy: Please allow approximately 3-5 weeks for delivery of MJ merchandise and apparel purchases due to custom embroidery. We are unable to offer refunds for apparel items and other embroidered products. Please try on your garment(s) as soon as it’s delivered to ensure proper fit and comfort. Should your MJ apparel not fit properly or you find defects in the fabric from the manufacturer, you will be able to exchange the item or obtain credit only when you return the apparel with tags still intact (no refunds). Because these items are customized, there will be no exceptions to this policy. All MJ merchandise and apparel is custom ordered for you from the manufacturer; therefore, MJ cannot return items to the manufacturer.
To allow us to properly credit your account, please adhere to the following procedures:
- All original tags must remain attached to the garment.
- Clothing must not have been worn except for trying on.
- Any defects should be clearly explained in an accompanying return form - please do not mark defects on the item.
- Absolutely no returns/exchanges can be accepted for any reason later than 30 calendar days from the date your order was shipped.
Please Note: Health regulations stipulate that clothing that is soiled, worn, damaged or laundered may not be accepted back. As MJ is a non-profit organization, we must cover our costs; therefore, if we receive soiled, worn, damaged or laundered goods we must charge a handling fee of $30 and return the items to you.
Free Exchange Procedure
Apparel Return for Credit/Exchange Fees
MJ does not refund shipping and handling charges for credit or exchanges.
Lost or Damaged Goods
In the unlikely event that a product arrives to you damaged, please follow the "exchange" procedures under the return policy above. No exchanges can be made for any reason more than 30 calendar days from your shipping date.
All of our products are shipped/mailed to our customers directly from the MJ Shipping & Receiving Department. All apparel sent back for exchange or MJ Apparel credit should be addressed to:
MJ Apparel Return/Exchange
245 W. Roosevelt Rd. Unit 64